About Michelle Poole

Michelle started Virtual Hand in 2011. With experience as both a trainer and a PA/EA it made sense to offer these services to clients. The many businesses being supported in the different sectors, as well as the varied work being undertaken means that the team has grown over the years. Michelle loves to talk and help business by both signposting them to others who can help, brain storm ideas or just cut their to-do list in half; at least.

Why every business owner should have professional indemnity insurance

By |2020-11-27T12:57:01+00:00November 19th, 2020|Let's talk about ... your support network|

Professional indemnity insurance protects companies and freelancers who offer professional services in the event that a client is dissatisfied with their work. A customer can sue you for financial loss if they believe it was caused by an error or negligence on your end.

Customer loyalty reward options for small business owners

By |2020-09-11T19:22:48+01:00September 10th, 2020|Let's talk about ... your business|

Customer loyalty is something you want to celebrate. You invest time and money into gaining new leads and, once they’ve become loyal customers, it is something worth celebrating. After all, it’s a lot easier and cheaper to keep a customer once you have them, so why not reward them for that loyalty?

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