Prioritising your workload is so important - or we'd just do the bits we love rather than the bits that need to be done. Unless, of course you have a team you can outsource too - but again they would need to prioritise their work.
Although it's considered normal to feel a little pressure from time to time, chronic stress can lead to more complicated health problems. Reducing anxiety levels will not only improve people's professional lives, but personal lives too.
Whether you operate and traditional brick and mortar establishment or a virtual business, providing exceptional customer service is a vital component of business success. In this post, we will explore why customer service is key in the virtual business world and how it can make or break your business.
Myth 5 of our 5-part series explores the misconceptions about your business being at risk when sharing sensitive and personal data with Virtual Assistants.
Hear what our clients say…
I have used Michelle to help me with various administrative roles, and the service she provides is excellent. So much so that I am happy to recommend her as a partner of our virtual helpdesk service (www.virtualhelpdesk.me). I would not hesitate to recommend Michelle to anyone looking for professional, reliable VA services.
Sheena Whyatt, Lightning Training
I have worked with Michelle and Virtual Hand for about a year now. As her saying suggests, Virtual Hand, always on hand… My business is new and I’m very grateful for the coaching, administration assistance and friendship that has helped me develop HDP during our first year. I’m looking forward to our continued collaboration in 2015, taking both our business from strength to strength. I would thoroughly recommend Virtual Hand, as you don’t only get excellent service, it’s a personal service with the understanding of someone who has a feel for how companies work and what we all need.
Helen Purdy, Occupational Therapist
Michelle helped me during some really stressful times with socialmedia and admin support and allowed me to work on pivoting mybusiness!
We’ve been working with Michelle at Virtual Hand for a number of months. She is saving me on average of 8 hours a month with the blogs and social media posts that are being created and posted for me. This has enabled me to support my clients during this difficult time as well as reach out to potential new clients. Having my social media handled by Virtual Hand allows me to do more of what I set up my business to do and I would highly recommend their virtual assistant services to all of my contacts.
My business is now undergoing many changes and Michelle has proved an invaluable source of ideas, hands on assistance and good old common sense in what continues to be a very turbulent time for me. I’m not usually into praise – but I’m making an exception here – she’s a real diamond!
Phil Grundell, Mentor and Strategist
What can I say about Michelle? She is professional, reliable and very enthusiastic about her work. Michelle is certainly not just another PA, she is an asset to any business that needs support and cannot afford the cost of taking on a new employee, I cannot recommend Michelle highly enough.
Chrissie Metcalfe, Recruitment Consultant
Highly recommended VA, very knowledgeable and professionaland most of all amazing value for money. Michelle has workedwonders for organising our emails inboxes and office tasks. Ouroffice runs so much smoother now and nothing is missed. Thankyou Michelle. 😊
Michelle is a life-saver, OK that’s maybe a little bit of an exaggeration (but not much!), but she’s definitely a sanity-saver! She’s super organised, always helpful, professional and friendly and just generally a pleasure to work with.
Clancy Walker, Copywriter
I have just started to work with Michelle but already I can see the benefits. Michelle is a joy to work with, completely on my wavelength and switched on to the needs of my business – really looking forward to working with Michelle this year.
Colette Lowe, PR Expert
Michelle creates value – her work freed me up to concentrate on the bits of my business that only I can do. She’s able to turn her hand to most things and she has a vast network of contacts who know how to do the rest. Great to work with as well.
Tilla Brook, Leadership Engager
Working with Michelle is a joy. As a neuro diverse thinker, with multiple business streams and learning, Michelle helps to keep me on track. Whilst I’ve been told I’m highly organised myself, with a number of successful strategies, it’s great to give Michelle the things that I find it more difficult to create time for. This frees the time to focus on delivery and enables me to relax in the knowledge, that my business is in a safe pair of virtual hands.
Christopher Stribblehill, Coaching Made Simple
Michelle and the team at Virtual Hand are exceptional at what they do! We have been using them for over 6 months now and i can’t fault the service and quality of posts they do for my business as well as thinking up and writing blogs, case studies and additional marketing! It saves me hours and the content they think about and write is brilliant! I’ve made lots of new contacts and had work come in from the posts, with many comments about how professional my social media is! If you are considering virtual assistant services then virtual hand will save you time, effort and headache – end your search with this great company! Can’t recommend them enough! Well done👍
Michelle is the person you want on your side whether it’s a planned project or a last minute task. She is efficient, organised and very professional. I highly recommend Michelle for delivering personal assistance and administrative support, particularly for trainers like myself.
Sarah Allison, Social media expert
I hired Michelle to train one of my staff on the use of Word. She arrived on time, worked very well with my team and also was excellent on the follow up that she promised, as so many training providers promise support after the event but do not deliver.
Teresa Bowe, CCF Accountancy
Michelle helps you to take away all those tasks and projects that you hate doing or do not have the right skills to execute them efficiently. She helped systemise our admin, update our CRM, help with Social Media and doing research into finding appropriate suppliers. This allows us to spend more time with our clients and thus more time fee earning and working in our passion. Michelle is a breath of fresh air.
Bob Brown, Business Coach
Michelle and her team have been brilliant for my business with their VA services – Excellent attention to detail, never missed a deadline and I’m always confident that the job will get done exactly as required. If you are looking for a reliable, confident and friendly virtual assistant services then look no further than Virtual Hand. Highly recommended 🙂
John Beattie, Move Better, Run Better
I’ve been working with Michelle for a few months now and the major benefit for my business is giving Michelle the tasks I don’t want to do so I can do what I have to do more effectively. It’s strange watching someone enjoy doing the jobs you hate but that’s the beauty of this service! My relationship with Michelle is very easy going. She gets the work back to me on time, sure there have been teething issues but that was down to me. We’re getting the direction right now and I see Michelle as an integral part of my business. Without her, Mr Presenter wouldn’t be moving forwards at the rate it is. She’s highly trustworthy, does exactly what I ask when I ask and that’s exactly what you want from this type of service. Whether its getting spreadsheets in order, managing social media, email marketing, sending out contracts/invoices, meeting me to exchange workload; that’s what you get. No problems in recommending Michelle Poole of Virtual Hand if you are wanting someone to take the strain away from a growing business. If you are thinking about working with Michelle and want to speak to me personally feel free to do so.
Nick Hill, Mr Presenter
Michelle has already helped transform my business not just doing VA type work but also as a full blown Project Manager. In just a few weeks she has proven to be indispensable and has produced fantastic results on some really demanding projects. Highly recommended.
Richard Eaton, Appware
Michelle, wonderful Michelle, you take the things I know needdoing – but don’t get round to doing (and even forget to do!) –and do it for me! It’s a real risk for a small business owner likemyself to already be outsourcing certain tasks, but it has been wellworth the risk! Thank you for all of your support x
Michelle is a great asset to my company. Working as a virtual assistant she’s quick in turning around what I need and I have complete trust in her ability so much so that she now deals directly with my clients. Always there on the phone and email whenever I need her. Excellent ongoing service.
Chris Edwards, Creative Filming
I hired Michelle as my VA in June 2013 and have not looked back. She came highly recommended and provides fantastic support to me in lots of ways as I am a very time-pressed MD. I can give Michelle any task from copy-writing to event management and she can run with it and nothing gets forgotten or dropped off her radar! She has high integrity and is a very safe pair of ‘virtual’ hands!
Carolyn Blunt, Real Results Training
Michelle at Virtual Hand has just saved me hours (and probably my life, but almost certainly any remaining sanity I have left) by checking over an 11,000 word document for me. Excellent service, fast turn around and accurate work. I will use again, promise I will give more notice for the next project!
Jo Fox, Autex UK
Michelle has proved to be extremely efficient in chasing up unpaid invoices for my company going back over two years. I had struggled to receive payment from some very elusive customers but Michelle has managed to resolve things and many of these invoices have now been paid, I highly recommend her.
Jon Cass, Photographer
I highly recommend Virtual Hand PA and Business Support Services. My experience of working with Michelle has been exceptional. I first approached Michelle for support with marketing – I was finding it challenging to do this alongside looking after my coaching and consulting clients. Having the support of Michelle and her team has meant that I have been able to develop and maintain a consistent social media presence and I am starting to build up my mailing list. With Michelle’s insight and suggestions, I am now also able to start thinking more strategically and ambitiously about marketing. Virtual Hand has also helped me with other ad hoc support such as IT and website issues which otherwise would have taken up a disproportionate amount of my time. I am very grateful for this support and for having someone who holds me accountable to deliver the things that would otherwise fall to the bottom of my to-do list. Michelle is proactive and solution-focused and an absolute pleasure to work with, so if you are considering virtual assistant services to take your business to the next level and to help you to achieve a better work-life balance, contact her today!
I hired Michelle at Virtual Hand to carry out some detailed work on legal documents for me – she did an excellent job. The work was completed on time and the fee was very reasonable – I would hire Michelle again for PA support in the future.
Michelle Park, The Senior Move Partnership
I employed Michelle to do some Telemarketing to help introduce me to small and medium sized businesses nearby. The results have been fantastic and within the first week her calls got me 3 meetings and all 3 have resulted in live projects. I’ve continued to use Michelle and her virtual assistant services because her enthusiasm, support and value it adds to my business is simply priceless. I’d highly recommend Michelle because she’s not only professional, experienced, but a pleasure to work with too.
Carl Wagstaff, Freelance Creative Director
Michelle is a godsend in the life of any busy trainer! Having a training background herself means that she has an intuitive understanding of what is needed both in terms of presentations and look of handouts but also in terms of project management and achieves a really quick and accurate turn around of work.
Jane Wintringham, Develop4Choice
Michelle not only supported me brilliantly but worked around mybusy schedule to be consistently there when I needed, offeringsupport with organisation and efficiency. Thanks!
Michelle is efficient, helpful, and very professional dealing with customers. When it comes to the (much more difficult!) task of dealing with *me*, not only is she all the above, but also keeps me in order — always in a supportive way, of course!
Tom Morton, The Alternative Board
I have been very pleased with the service provided by Michelle, shehas always been reliable, professional and prompt.
Gary Marshall, Marshall Wealth
We couldn’t possibly have gone away for a month if we hadn’t known that Michelle was looking after things for us back home. We felt confident to leave the business with her checking our emails as we knew anything urgent would be sorted and everything else filed for our return.
Sarah Brown, Business Coach
Michelle and Anna at Virtual Hand are an amazing help if you aresuper busy and looking to get some time time back. Superefficient, reliable and consistent, Michelle uses the latest tech toget you organised and ease the process of delegating tasks. Would highly recommend for personal and work tasks.
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