The team that works inside your London business

You’re probably thinking about your next hire. The workload is there, the need is real and the business can justify another employee. The challenge is that one person covers one area — and what most established London businesses need at this point is broader than that.

In London, the cost of that employee is higher than almost anywhere else in the UK — salary, employer contributions, equipment, the time spent recruiting — and the result is still one person covering one area. The gaps around them remain. The follow-ups that are not happening, the invoices going out late, the credit control nobody owns, the clients who have gone quiet because nobody had time to stay in touch.

Virtual Hand integrates directly into London businesses as the team that covers all of it — working in your systems, in your voice, as though we were direct hires. The equivalent of a part-time or full-time hire, with the range that one London employee at that cost could never deliver.

WHAT WE COVER

London businesses come to us carrying some or all of the following. If this list is familiar, we should talk:

— Back office administration that the owner or senior team is still carrying
— Leads and enquiries that are not being followed up consistently or quickly enough
— No structured process for moving prospects from enquiry to conversion
— Invoices going out late and credit control with no clear owner
— Scheduling and bookings that are informal and owner-dependent
— Clients who do not hear from the business between engagements or projects
— Reviews and testimonials that are never proactively gathered
— Marketing and social media that is reactive, inconsistent or stalled

THREE WAYS WE WORK WITH LONDON BUSINESSES

The Integrated Team

For established London businesses where the team is at capacity and the gaps in the back office are starting to cost the business — in revenue, in client experience or in the owner’s time. We provide a UK-based, multi-skilled team with a dedicated team lead, working inside the business in your systems and your voice as though they were on the payroll. The equivalent of a part-time or full-time hire, covering far more ground than one London employee at that cost could. This is our primary offer.

→ Read more about the Integrated Team

Prospect to Profit

For London businesses generating strong enquiry volume but losing revenue in the gap between first contact and conversion. We build the prospect and customer journey, create the communication templates and manage the entire process from your inbox — so that every lead is followed up, every prospect is nurtured and the business captures the value of every enquiry it has already worked to generate.

→ Read more about Prospect to Profit

Individual VA Support

If a single virtual assistant is the right fit for where the business is right now, we match you with the right person using 15 years of industry experience — without the risk of a long-term contract or a poor match, and at a significantly lower cost than a London hire. The arrangement grows as the business does.

→ Find a Virtual Assistant

Not sure where to start?

A 30-minute call is the most direct way to find out whether we are the right fit. We will ask about the business, listen to where the pressure is and give you an honest view — including if what we do is not right for where you are.

Find out more in a 30 min call

Get in touch to discuss a project or find out more about how working with the Virtual Hand team could work for your business.