You’re probably thinking about your next hire. The workload is there, the need is real and the business can justify another employee. The challenge is that one person covers one area — and what most established Northampton businesses need at this point is broader than that.

Northampton’s position at the centre of the country makes it a natural base for businesses serving clients across a wide geography — which means more enquiries to manage, more client relationships to maintain, more invoices across a broader base and more touchpoints to stay on top of. For most established businesses here, the back office has not grown at the same pace as the work in front of it.

Virtual Hand integrates directly into Northampton businesses as the team that manages all of it — working in your systems and your voice, as though we were direct hires. One point of contact, one invoice, and the range of a full team for the equivalent of a part-time or full-time hire.

WHAT WE COVER

The Northampton and East Midlands businesses that come to us are typically dealing with one or more of the following:

— Administration that is always a step behind the pace of the business
— Enquiries and leads that are not being followed up quickly or consistently
— Prospects going cold because there is no structured process to nurture them
— Invoices going out late and credit control that falls to whoever has time
— Scheduling and bookings that only the owner can coordinate
— Clients who are not being contacted or retained between jobs
— Testimonials and reviews that nobody is proactively asking for
— Marketing that is always on the to-do list but never consistently done