Firstly, we work to understand how your team works – how you want to be perceived; your version of customer service and rapport – how you like it.

The service has three foundations, built in sequence.

the Virtual Hand team runs the system from your inbox — managing enquiries, sending follow-ups, maintaining the pipeline and keeping clients informed, without the business owner having to drive it.

The set-up phase — covering the three foundation documents — is priced at £700. This is a fixed, one-off cost that reflects the time and work involved in building a properly structured system. Once set up is complete, the ongoing management is agreed on a monthly basis according to the level of support required.

The businesses that get the most from this service are those where the lead volume is already consistent. If the primary challenge is generating enquiries rather than managing them, the conversation is likely to be different — and we will say so.

Or fill in the application form if you are ready to proceed.

Dr Ahmed runs 3 aesthetics clinics throughout the UK, as well as being a busy GP during the week. He does not have the time to look after his enquiries, customers and ensure his clinics are fully booked on an ongoing basis.

The service Prospect to Profits provides is inbox maintenance, waitlist management, rescheduling bookings and customer correspondence as well as working with his PR team and product supplier. A full service from 40 hours a month.