Technology evolves at a rapid pace, so don’t just assume that every member of your team knows what they are doing. Selecting platforms, apps, tools, setups will help you and your team to understand what’s available to support them, to boost productivity, are clear on their actions and ensure the smooth-running of your business.

Using the tools available to your team will make them more confident, to bring more to the table for your business and enjoy their time within your business. This obviously means your business will flourish and that positive vibe can only be a great place to be.

Training can be invaluable when you take on new staff, or when key team members leave your company. Whether you haven’t got the time to train that new employee or you feel your team needs a little help from the experts, computer training can make life easier and providing ‘company systems and styles‘ in an efficient way for them to get started straight away. Do you have systems, processes and business styles available to share and make the transition easier? We can help with that too.

Helping your team by making your business easy to understand and get working quickly and smoothly. With an onboarding system perhaps, induction programme or even an analysis of the tools/knowledge required to carry out their role. Make it easy for them.

Are you becoming overwhelmed with all the hats you have to wear as a business owner?

Do you need to unscramble your head and all the fabulous ideas you have planned for your business?

Are you looking for clarity with the projects you want to take forward but it’s all looking a bit murky?

Using Virtual Hand as a sounding board – helping you to brainstorm and bring a fresh pair of eyes can help you with all these things.

We love to help business owners to achieve their dreams – faster and better than they could ever dream.

Book an hour to brainstorm, break a project down or just get more clarity on what you want to do.

Alternatively, book for a 6 week programme – a call every week to keep you focused, on track and achieving.

Straight-talking, idea-giving, bum-kicking and all-round supporters of you.

Get with the programme

See Pricing

Create a Procedures Manual – how your business works.

The document will help with

  • staff training,
  • new staff induction,
  • maintaining your standards and
  • developing systems.

So it can operate without you in it and maybe, in time, be able to sell it.

Done By You – Templated document

Done With You – We will create, with your input, and provide electronically for ease of printing and access.

Done For You – With your support we will provide the full manual in both hard copy and electronically for ease of printing and access.

Fast Track – get it completed for under 2 weeks with our Fast Track option.

Invest in short-term support for long-term gain with Virtual Hand.

Company Procedure Manual
for consistency and on brand for your business

Learn more and get started!

Not quite ready
but would love a conversation – is it right for you?

Let’s talk … book a call

Hear what our clients say…

I have worked with Michelle and Virtual Hand for about a year now. As her saying suggests, Virtual Hand, always on hand… My business is new and I’m very grateful for the coaching, administration assistance and friendship that has helped me develop HDP during our first year. I’m looking forward to our continued collaboration in 2015, taking both our business from strength to strength. I would thoroughly recommend Virtual Hand, as you don’t only get excellent service, it’s a personal service with the understanding of someone who has a feel for how companies work and what we all need.

Helen Purdy, Occupational Therapist

Highly recommended VA, very knowledgeable and professional and most of all amazing value for money. Michelle has worked wonders for organising our emails inboxes and office tasks. Our office runs so much smoother now and nothing is missed. Thank you Michelle. 😊

James Binks, Binks Balustrades

Michelle not only supported me brilliantly but worked around my busy schedule to be consistently there when I needed, offering support with organisation and efficiency. Thanks!

Jamie Smith, Wordsmith

Michelle is efficient, helpful, and very professional dealing with customers. When it comes to the (much more difficult!) task of dealing with *me*, not only is she all the above, but also keeps me in order — always in a supportive way, of course!

Tom MortonTom Morton, The Alternative Board

I hired Michelle to train one of my staff on the use of Word. She arrived on time, worked very well with my team and also was excellent on the follow up that she promised, as so many training providers promise support after the event but do not deliver.

Teresa BoweTeresa Bowe, CCF Accountancy

Michelle helps you to take away all those tasks and projects that you hate doing or do not have the right skills to execute them efficiently. She helped systemise our admin, update our CRM, help with Social Media and doing research into finding appropriate suppliers. This allows us to spend more time with our clients and thus more time fee earning and working in our passion. Michelle is a breath of fresh air.

Bob Brown, Business Coach

Michelle is a great asset to my company. Working as a virtual assistant she’s quick in turning around what I need and I have complete trust in her ability so much so that she now deals directly with my clients. Always there on the phone and email whenever I need her. Excellent ongoing service.

Chris EdwardsChris Edwards, Creative Filming

I’ve been working with Michelle for a few months now and the major benefit for my business is giving Michelle the tasks I don’t want to do so I can do what I have to do more effectively. It’s strange watching someone enjoy doing the jobs you hate but that’s the beauty of this service! My relationship with Michelle is very easy going. She gets the work back to me on time, sure there have been teething issues but that was down to me. We’re getting the direction right now and I see Michelle as an integral part of my business. Without her, Mr Presenter wouldn’t be moving forwards at the rate it is. She’s highly trustworthy, does exactly what I ask when I ask and that’s exactly what you want from this type of service. Whether its getting spreadsheets in order, managing social media, email marketing, sending out contracts/invoices, meeting me to exchange workload; that’s what you get. No problems in recommending Michelle Poole of Virtual Hand if you are wanting someone to take the strain away from a growing business. If you are thinking about working with Michelle and want to speak to me personally feel free to do so.

Nick HillNick Hill, Mr Presenter

I have used Michelle to help me with various administrative roles, and the service she provides is excellent. So much so that I am happy to recommend her as a partner of our virtual helpdesk service (www.virtualhelpdesk.me). I would not hesitate to recommend Michelle to anyone looking for professional, reliable VA services.

Sheena Whyatt, Lightning Training

We couldn’t possibly have gone away for a month if we hadn’t known that Michelle was looking after things for us back home. We felt confident to leave the business with her checking our emails as we knew anything urgent would be sorted and everything else filed for our return.

Sarah Brown, Business Coach

Michelle creates value – her work freed me up to concentrate on the bits of my business that only I can do. She’s able to turn her hand to most things and she has a vast network of contacts who know how to do the rest. Great to work with as well.

Tilla Brook, Leadership Engager

Michelle has proved to be extremely efficient in chasing up unpaid invoices for my company going back over two years. I had struggled to receive payment from some very elusive customers but Michelle has managed to resolve things and many of these invoices have now been paid, I highly recommend her.

Jon Cass, Photographer

I have been very pleased with the service provided by Michelle, she has always been reliable, professional and prompt.

Gary Marshall, Marshall Wealth

Michelle and the team at virtual hand are exceptional at what they do! We have been using them for over 6 months now and i can’t fault the service and quality of posts they do for my business as well as thinking up and writing blogs,case studies and additional marketing! It saves me hours and the content they think about and write is brilliant! I’ve made lots of new contacts and had work come in from the posts,with many comments about how professional my social media is! If you are considering a VA then virtual hand will save you time,effort and headache-end your search with this great company! Can’t recommend them enough! Well done👍

Michelle, wonderful Michelle, you take the things I know need doing – but don’t get round to doing (and even forget to do!) – and do it for me! It’s a real risk for a small business owner like myself to already be outsourcing certain tasks, but it has been well worth the risk! Thank you for all of your support x

Michelle and her team have been brilliant for my business with their VA services – Excellent attention to detail, never missed a deadline and I’m always confident that the job will get done exactly as required. If you are looking for a reliable, confident and friendly VA service then look no further than Virtual Hand. Highly recommended 🙂

John Beattie, Move Better, Run Better

Michelle at Virtual Hand has just saved me hours (and probably my life, but almost certainly any remaining sanity I have left) by checking over an 11,000 word document for me. Excellent service, fast turn around and accurate work. I will use again, promise I will give more notice for the next project!

Jo Fox, Autex UK

I employed Michelle to do some Telemarketing to help introduce me to small and medium sized businesses nearby. The results have been fantastic and within the first week her calls got me 3 meetings and all 3 have resulted in live projects. I’ve continued to use Michelle because her enthusiasm, support and value it adds to my business is simply priceless. I’d highly recommend Michelle because she’s not only professional, experienced, but a pleasure to work with too.

Carl Wagstaff, Freelance Creative Director

Michelle and Anna at Virtual Hand are an amazing help if you are super busy and looking to get some time time back. Super efficient, reliable and consistent, Michelle uses the latest tech to get you organised and ease the process of delegating tasks. Would highly recommend for personal and work tasks.

Emma Maslen - happy clientEmma Maslen, Inspirem

What can I say about Michelle? She is professional, reliable and very enthusiastic about her work. Michelle is certainly not just another PA, she is an asset to any business that needs support and cannot afford the cost of taking on a new employee, I cannot recommend Michelle highly enough.

Chrissie Metcalfe, Recruitment Consultant

Working with Michelle is a joy. As a neuro diverse thinker, with multiple business streams and learning, Michelle helps to keep me on track. Whilst I’ve been told I’m highly organised myself, with a number of successful strategies, it’s great to give Michelle the things that I find it more difficult to create time for. This frees the time to focus on delivery and enables me to relax in the knowledge, that my business is in a safe pair of virtual hands.

Christopher StribblehillChristopher Stribblehill, Coaching Made Simple

I hired Michelle at Virtual Hand to carry out some detailed work on legal documents for me – she did an excellent job. The work was completed on time and the fee was very reasonable – I would hire Michelle again for PA support in the future.

Michelle Park, The Senior Move Partnership

Michelle helped me during some really stressful times with social media and admin support and allowed me to work on pivoting my business!

Stella Kamba, More Life Adventures

Michelle is a life-saver, OK that’s maybe a little bit of an exaggeration (but not much!), but she’s definitely a sanity-saver! She’s super organised, always helpful, professional and friendly and just generally a pleasure to work with.

Clancy Walker, Copywriter

Michelle is a godsend in the life of any busy trainer! Having a training background herself means that she has an intuitive understanding of what is needed both in terms of presentations and look of handouts but also in terms of project management and achieves a really quick and accurate turn around of work.

Jane Wintringham, Develop4Choice

I highly recommend Virtual Hand PA and Business Support Services. My experience of working with Michelle has been exceptional. I first approached Michelle for support with marketing – I was finding it challenging to do this alongside looking after my coaching and consulting clients. Having the support of Michelle and her team has meant that I have been able to develop and maintain a consistent social media presence and I am starting to build up my mailing list. With Michelle’s insight and suggestions, I am now also able to start thinking more strategically and ambitiously about marketing. Virtual Hand has also helped me with other ad hoc support such as IT and website issues which otherwise would have taken up a disproportionate amount of my time. I am very grateful for this support and for having someone who holds me accountable to deliver the things that would otherwise fall to the bottom of my to-do list. Michelle is proactive and solution-focused and an absolute pleasure to work with, so if you are considering VA support to take your business to the next level and to help you to achieve a better work-life balance, contact her today!

Mandy Murdoch, Mandy Murdoch Coaching

My business is now undergoing many changes and Michelle has proved an invaluable source of ideas, hands on assistance and good old common sense in what continues to be a very turbulent time for me. I’m not usually into praise – but I’m making an exception here – she’s a real diamond!

Phil Grundell, Mentor and Strategist

Michelle has already helped transform my business not just doing VA type work but also as a full blown Project Manager. In just a few weeks she has proven to be indispensable and has produced fantastic results on some really demanding projects. Highly recommended.

Richard EatonRichard Eaton, Appware

We’ve been working with Michelle at Virtual Hand for a number of months. She is saving me on average of 8 hours a month with the blogs and social media posts that are being created and posted for me. This has enabled me to support my clients during this difficult time as well as reach out to potential new clients. Having my social media handled by Virtual Hand allows me to do more of what I set up my business to do and I would highly recommend their work to all of my contacts.

Michelle is the person you want on your side whether it’s a planned project or a last minute task. She is efficient, organised and very professional. I highly recommend Michelle for delivering personal assistance and administrative support, particularly for trainers like myself.

Sarah Allison, Social media expert

I have just started to work with Michelle but already I can see the benefits. Michelle is a joy to work with, completely on my wavelength and switched on to the needs of my business – really looking forward to working with Michelle this year.

Colette Lowe, PR Expert

I hired Michelle as my VA in June 2013 and have not looked back. She came highly recommended and provides fantastic support to me in lots of ways as I am a very time-pressed MD. I can give Michelle any task from copy-writing to event management and she can run with it and nothing gets forgotten or dropped off her radar! She has high integrity and is a very safe pair of ‘virtual’ hands!

Carolyn Blunt, Real Results Training

Find out more in a 15-30 min call

Get in touch to discuss a project or find out more about how a virtual assistant can help you.