Integrating a UK-based team, structured around your business, for the same investment as a single hire.

No recruitment. No payroll. No onboarding costs.
Multi-skilled remote operations support with a dedicated, hand-picked team lead.

Book a call to see for yourself

Or scroll down to understand more of what we bring to the table and how it works.

Which businesses this is for?

This is for businesses that are already established and generating consistent revenue — where the team is committed and capable but besides the core work/service, the volume of what needs consistent attention has grown beyond what the in-house team can comfortably carry.

If you recognise any of the following, you are in the right place:

  • The most capable people in your team are spending time on things that are not the best use of them.
  • Enquiries, follow-ups or client communications are slipping because no one has the capacity to stay on top of them.
  • You have looked at taking on a member of staff and found the cost, commitment or the breadth of what you need more complicated than a single hire can resolve.
  • You or key people in the business are regularly carrying work into evenings or weekends because the week cannot contain it.
  • Growth is within reach but the current setup does not have the capacity to support what taking it on would involve.

What the team covers

The engagement is built around what the business actually needs — not a fixed list of tasks.

The following areas are the ones most commonly covered, in combination, by our teams.

 Area What consistent support looks like
Enquiries and new business Enquiries captured, acknowledged and progressed. Qualification handled before they reach you. Follow-ups sent without prompting.
Client communication Updates sent on schedule. Queries responded to within agreed timeframes. Client experience consistent regardless of how busy the week is.
Onboarding New clients moved through a clear, documented process. Welcome communications, access setup and first steps handled without the owner’s involvement at each point.
Diary and job scheduling Appointments managed, conflicts resolved, preparation handled. The owner’s diary reflects priorities rather than whoever booked last.
Administration and CRM management Records kept accurate and current. Filing, reporting and data entry completed consistently. The business can find what it needs, quickly.
Project co-ordination Deadlines tracked, progress chased, handovers documented. Issues escalated when they need to be and resolved when they do not.
Marketing implementation Content scheduled and published consistently. Email communications sent on time. Online presence maintained without the owner driving it.
Financial administration Invoices raised at the right point. Payment follow-ups handled. Bookkeeper or accountant receives what they need, when they need it.

At the end of the day, your success will ultimately lead to ours. Our reputation in the outsourcing and VA industries are built on co-operation and we know that if your business flourishes, we could be the best fit for future support.

The Cost Comparison

Most businesses make the decision about resourcing against the headline salary figure. The full picture is considerably higher.

Cost Element Annual Figure
Gross wages (40 hrs/week, £12.71/hr, 52 weeks) ~£26,437
Employer National Insurance (13.8% above £9,100 threshold) ~£2,393
Employer pension contribution (minimum 3% on qualifying earnings) ~£606
Paid holiday (5.6 weeks statutory — paid, no output) ~£2,642
Average paid sick leave ~£500
Payroll and HR administration ~£600
Equipment and software licences (annualised) ~£1,000
Recruitment, advertising and onboarding ~£3,000 – £6,000
Total annual cost ~£34,036 – £37,036

How we begin our support with our clients

Discovery call

A 30-minute conversation to understand the business, the team and the specific areas where support is needed. We will tell you honestly at this stage whether we think there is a fit.

Proposal and agreement

A clear proposal setting out the scope, the team structure, the workflow and the investment. If you want to go-ahead, we can organise a more in-depth conversation discussing exactly what you need and how your team likes to work and be perceived – the nitty gritties and brand identity. No ambiguity before anything is signed.

Structured onboarding

A defined process covering access, communication protocols, priorities and standards. Most engagements are fully operational within two to three weeks of agreement, and you’ll feel like we’ve been there for years.

Active engagement

The team works from within the business, the way your business like to work. The dedicated team lead coordinates, communicates and escalates. The client has one point of contact for everything.

Regular review

Built-in review points to ensure the engagement stays aligned with the business as it develops and that we truly become ‘part of the team’.

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Hear what our clients say…

I have worked with Michelle and Virtual Hand for about a year now. As her saying suggests, Virtual Hand, always on hand… My business is new and I’m very grateful for the coaching, administration assistance and friendship that has helped me develop HDP during our first year. I’m looking forward to our continued collaboration in 2015, taking both our business from strength to strength. I would thoroughly recommend Virtual Hand, as you don’t only get excellent service, it’s a personal service with the understanding of someone who has a feel for how companies work and what we all need.
A woman with straight dark brown hair wearing a black blazer and a pearl necklace, looking at the camera with a neutral expression and red lipstick. The background is plain and softly lit.Helen Purdy, Occupational Therapist
We’ve been working with Michelle at Virtual Hand for a number of months. She is saving me on average of 8 hours a month with the blogs and social media posts that are being created and posted for me. This has enabled me to support my clients during this difficult time as well as reach out to potential new clients. Having my social media handled by Virtual Hand allows me to do more of what I set up my business to do and I would highly recommend their virtual assistant services to all of my contacts.
A woman with straight, light brown hair and a fringe smiles at the camera. She is wearing a sleeveless, patterned top and is posed in front of a plain, light-coloured background.Sarah Wilcock, People 4 People HR Consultant

Michelle and her team have been brilliant for my business with their VA services – Excellent attention to detail, never missed a deadline and I’m always confident that the job will get done exactly as required. If you are looking for a reliable, confident and friendly virtual assistant services then look no further than Virtual Hand. Highly recommended 🙂

A man standing and raising his hand while speaking in front of an audience, with a large screen behind him displaying partially visible text and his name.John Beattie, Move Better, Run Better

I hired Michelle as my VA in June 2013 and have not looked back. She came highly recommended and provides fantastic support to me in lots of ways as I am a very time-pressed MD. I can give Michelle any task from copy-writing to event management and she can run with it and nothing gets forgotten or dropped off her radar! She has high integrity and is a very safe pair of ‘virtual’ hands!

Black and white portrait of a smiling woman with long, fair hair, wearing a light-coloured top. There is a partially visible badge in the top right corner with text on it.Carolyn Blunt, Real Results Training

Michelle has already helped transform my business not just doing VA type work but also as a full blown Project Manager. In just a few weeks she has proven to be indispensable and has produced fantastic results on some really demanding projects. Highly recommended.

A person wearing glasses, a flat cap, and a collared shirt smiles whilst speaking, holding a mobile or small device. A lanyard hangs around their neck, and the background includes a dark curtain and light-coloured wall.Richard Eaton, Appware

Michelle is the person you want on your side whether it’s a planned project or a last minute task. She is efficient, organised and very professional. I highly recommend Michelle for delivering personal assistance and administrative support, particularly for trainers like myself.

A woman with shoulder-length brown hair, wearing a black jacket and white blouse, smiles at the camera. There is an orange wall in the background.Sarah Allison, Social media expert

Michelle helped me during some really stressful times with social media and admin support and allowed me to work on pivoting my business!

Stella Kamba, More Life Adventures

Michelle creates value – her work freed me up to concentrate on the bits of my business that only I can do. She’s able to turn her hand to most things and she has a vast network of contacts who know how to do the rest. Great to work with as well.

Tilla Brook, Leadership Engager

Michelle has proved to be extremely efficient in chasing up unpaid invoices for my company going back over two years. I had struggled to receive payment from some very elusive customers but Michelle has managed to resolve things and many of these invoices have now been paid, I highly recommend her.

A simple yellow smiley face with black eyes and a curved black smile on a white background.Jon Cass, Photographer

Michelle not only supported me brilliantly but worked around my busy schedule to be consistently there when I needed, offering support with organisation and efficiency. Thanks!

A man with short light brown hair and fair skin smiles softly, wearing a light purple collared shirt, against a plain white background.Jamie Smith, Wordsmith

I’ve been working with Michelle for a few months now and the major benefit for my business is giving Michelle the tasks I don’t want to do so I can do what I have to do more effectively. It’s strange watching someone enjoy doing the jobs you hate but that’s the beauty of this service! My relationship with Michelle is very easy going. She gets the work back to me on time, sure there have been teething issues but that was down to me. We’re getting the direction right now and I see Michelle as an integral part of my business. Without her, Mr Presenter wouldn’t be moving forwards at the rate it is. She’s highly trustworthy, does exactly what I ask when I ask and that’s exactly what you want from this type of service. Whether its getting spreadsheets in order, managing social media, email marketing, sending out contracts/invoices, meeting me to exchange workload; that’s what you get. No problems in recommending Michelle Poole of Virtual Hand if you are wanting someone to take the strain away from a growing business. If you are thinking about working with Michelle and want to speak to me personally feel free to do so.

A man with short dark hair and light skin is smiling while seated indoors. He is wearing a blue and white checked shirt. The background includes a partially visible window blind and a desk.Nick Hill, Mr Presenter

I hired Michelle to train one of my staff on the use of Word. She arrived on time, worked very well with my team and also was excellent on the follow up that she promised, as so many training providers promise support after the event but do not deliver.

Teresa Bowe, CCF Accountancy
I highly recommend Virtual Hand PA and Business Support Services. My experience of working with Michelle has been exceptional. I first approached Michelle for support with marketing – I was finding it challenging to do this alongside looking after my coaching and consulting clients. Having the support of Michelle and her team has meant that I have been able to develop and maintain a consistent social media presence and I am starting to build up my mailing list. With Michelle’s insight and suggestions, I am now also able to start thinking more strategically and ambitiously about marketing. Virtual Hand has also helped me with other ad hoc support such as IT and website issues which otherwise would have taken up a disproportionate amount of my time. I am very grateful for this support and for having someone who holds me accountable to deliver the things that would otherwise fall to the bottom of my to-do list. Michelle is proactive and solution-focused and an absolute pleasure to work with, so if you are considering virtual assistant services to take your business to the next level and to help you to achieve a better work-life balance, contact her today!
A woman with blonde hair and a floral-patterned top smiles in front of a light purple background, embodying the confidence that comes from access to valuable resources for business owners.Mandy Murdoch, Mandy Murdoch Coaching

Highly recommended VA, very knowledgeable and professional and most of all amazing value for money. Michelle has worked wonders for organising our emails inboxes and office tasks. Our office runs so much smoother now and nothing is missed. Thank you Michelle. 😊

Smiling man with short brown hair wearing a black collared shirt with grey and white accents, posing against a plain white background.James Binks, Binks Balustrades

Michelle is a godsend in the life of any busy trainer! Having a training background herself means that she has an intuitive understanding of what is needed both in terms of presentations and look of handouts but also in terms of project management and achieves a really quick and accurate turn around of work.

Smiling older woman with short grey hair, wearing a light blue top, in front of a neutral background.Jane Wintringham, Develop4Choice
I have used Michelle to help me with various administrative roles, and the service she provides is excellent. So much so that I am happy to recommend her as a partner of our virtual helpdesk service (www.virtualhelpdesk.me). I would not hesitate to recommend Michelle to anyone looking for professional, reliable VA services.
Sheena Whyatt, Lightning Training

Michelle at Virtual Hand has just saved me hours (and probably my life, but almost certainly any remaining sanity I have left) by checking over an 11,000 word document for me. Excellent service, fast turn around and accurate work. I will use again, promise I will give more notice for the next project!

Black and white portrait of a woman with long straight hair, smiling slightly, and facing the camera. The background is dark and out of focus.Jo Fox, Autex UK

Michelle, wonderful Michelle, you take the things I know need doing – but don’t get round to doing (and even forget to do!) – and do it for me! It’s a real risk for a small business owner like myself to already be outsourcing certain tasks, but it has been well worth the risk! Thank you for all of your support x

A woman with blonde hair and fringe, wearing a sleeveless navy dress and necklace, smiles while leaning on a mantelpiece decorated with a yellow candle and a vase of yellow flowers.Charly Melia, Integrated Recruitment
Michelle helps you to take away all those tasks and projects that you hate doing or do not have the right skills to execute them efficiently. She helped systemise our admin, update our CRM, help with Social Media and doing research into finding appropriate suppliers. This allows us to spend more time with our clients and thus more time fee earning and working in our passion. Michelle is a breath of fresh air.
An older man with white hair and a beard, wearing black glasses, a light blue suit jacket, white shirt, and a light green tie, smiling at the camera against a plain light background.Bob Brown, Business Coach

I hired Michelle at Virtual Hand to carry out some detailed work on legal documents for me – she did an excellent job. The work was completed on time and the fee was very reasonable – I would hire Michelle again for PA support in the future.

A person with medium-length brown hair and a fringe smiles softly, looking directly at the camera. The lighting is warm and the background is softly blurred.Michelle Park, The Senior Move Partnership

Michelle and the team at Virtual Hand are exceptional at what they do! We have been using them for over 6 months now and i can’t fault the service and quality of posts they do for my business as well as thinking up and writing blogs, case studies and additional marketing! It saves me hours and the content they think about and write is brilliant! I’ve made lots of new contacts and had work come in from the posts, with many comments about how professional my social media is! If you are considering virtual assistant services then virtual hand will save you time, effort and headache – end your search with this great company! Can’t recommend them enough! Well done👍

Stephen Bradley, Bradley Plumbing, Heating and Gas Services

My business is now undergoing many changes and Michelle has proved an invaluable source of ideas, hands on assistance and good old common sense in what continues to be a very turbulent time for me. I’m not usually into praise – but I’m making an exception here – she’s a real diamond!

A middle-aged, bald man wearing a blue blazer and a patterned shirt smiles at the camera against a white background.Phil Grundell, Mentor and Strategist

I have just started to work with Michelle but already I can see the benefits. Michelle is a joy to work with, completely on my wavelength and switched on to the needs of my business – really looking forward to working with Michelle this year.

A woman with long curly brown hair smiles, showing her teeth. She is wearing a black and white polka dot top and sitting in front of a textured stone or concrete wall.Colette Lowe, PR Expert

Michelle is efficient, helpful, and very professional dealing with customers. When it comes to the (much more difficult!) task of dealing with *me*, not only is she all the above, but also keeps me in order — always in a supportive way, of course!

Tom Morton, The Alternative Board

What can I say about Michelle? She is professional, reliable and very enthusiastic about her work. Michelle is certainly not just another PA, she is an asset to any business that needs support and cannot afford the cost of taking on a new employee, I cannot recommend Michelle highly enough.

A woman with brown hair and fringe is smiling at the camera. She is wearing a black and white spotty top and pink lipstick, and is sitting against a dark background.Chrissie Metcalfe, Recruitment Consultant

Working with Michelle is a joy. As a neuro diverse thinker, with multiple business streams and learning, Michelle helps to keep me on track. Whilst I’ve been told I’m highly organised myself, with a number of successful strategies, it’s great to give Michelle the things that I find it more difficult to create time for. This frees the time to focus on delivery and enables me to relax in the knowledge, that my business is in a safe pair of virtual hands.

A smiling man with short hair and glasses, wearing a blue shirt and a dark jumper, standing in front of a light-coloured background.Christopher Stribblehill, Coaching Made Simple

Michelle is a great asset to my company. Working as a virtual assistant she’s quick in turning around what I need and I have complete trust in her ability so much so that she now deals directly with my clients. Always there on the phone and email whenever I need her. Excellent ongoing service.

A man with short reddish hair and a trimmed beard is wearing a dark suit jacket, a light purple shirt, and a dark tie, standing in front of a plain light-coloured background.Chris Edwards, Creative Filming
I have been very pleased with the service provided by Michelle, she has always been reliable, professional and prompt.
A man in a blue suit jacket and white shirt stands with arms crossed, smiling slightly, in front of a glass balustrade and an outdoor urban background.Gary Marshall, Marshall Wealth
We couldn’t possibly have gone away for a month if we hadn’t known that Michelle was looking after things for us back home. We felt confident to leave the business with her checking our emails as we knew anything urgent would be sorted and everything else filed for our return.
Sarah Brown, Business Coach

Michelle is a life-saver, OK that’s maybe a little bit of an exaggeration (but not much!), but she’s definitely a sanity-saver! She’s super organised, always helpful, professional and friendly and just generally a pleasure to work with.

A woman with curly hair, wearing a patterned dress and black cardigan, sits on a wooden bench by a window, writing on papers with coloured markers. Natural light fills the modern, bright space.Clancy Walker, Copywriter

I employed Michelle to do some Telemarketing to help introduce me to small and medium sized businesses nearby. The results have been fantastic and within the first week her calls got me 3 meetings and all 3 have resulted in live projects. I’ve continued to use Michelle and her virtual assistant services because her enthusiasm, support and value it adds to my business is simply priceless. I’d highly recommend Michelle because she’s not only professional, experienced, but a pleasure to work with too.

A close-up, black and white photo of a person smiling, looking directly at the camera. The image is slightly tilted, and the person has short hair and is wearing a light-coloured shirt.Carl Wagstaff, Freelance Creative Director
Michelle and Anna at Virtual Hand are an amazing help if you are super busy and looking to get some time time back. Super efficient, reliable and consistent, Michelle uses the latest tech to get you organised and ease the process of delegating tasks. Would highly recommend for personal and work tasks.
A woman with blonde hair and glasses, wearing an orange top, looks slightly to the side against a neutral background.Emma Maslen, Inspirem
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Ready to find out if this is the right fit?

An initial call is 30 minutes. We ask about the business, listen to where the pressure is and tell you honestly whether what we do makes sense for where you are. There is no obligation involved in having that conversation.

Or download the Plug-In People guide to understand the model in full before we speak.

Approved Society of Virtual Assistants
A circular badge with a red star, text reading Finalist Outstanding VA of 2012 (Under 2.5 Years in Business) and The 6th National VA conference & awards 2012 at the bottom.
Wakefield Hospice
The Good Business Charter
Award graphic for Influential Businesswoman awards. Below, text reads: Virtual Hand - the United Kingdom. Best Marketing & Business Support Consultant (Yorkshire): Michelle Poole. Website: virtualhand.co.uk.
Member of We Are Wakefield
SME News Northern Enterprise Awards logo with text: Virtual Hand - the United Kingdom, Most Instrumental Virtual PA & Business Support Provider 2021. Website: virtualhand.co.uk.
VA of the year England 2019 - runner up
VA of the year North East 2019 Winner
VA of the Year North East 2018 - runner up

Find out more in a 30 min call

Get in touch to discuss a project or find out more about how working with the Virtual Hand team could work for your business.

    A selection of handy virtual assistant resources for business owners, large and small, to help them achieve their goals more quickly and with much less stress.

    Large pink quotation marks with a watercolour texture, outlined in white, on a light grey background—perfect for highlighting virtual assistant services and related content.

    Michelle and her team have been brilliant for my business with their Virtual Assistant services. Excellent attention to detail, never miss a deadline and I’m always confident that the job will get done exactly as required.

    If you’re looking for a reliable, confident and friendly Virtual Assistant services then look no further than Virtual Hand. I highly recommend them.

    A man standing and raising his hand while speaking in front of an audience, with a large screen behind him displaying partially visible text and his name.John Beattie, Move Better, Run Better

    Michelle helps you to take away all those tasks and project that you hate doing or do not have the right skills to execute them efficiently.

    Virtual Hand virtual assistant services helped systemise our admin, update our CRM, help with Social Media carried out research into finding our appropriate suppliers.

    This allows us to spend more time with our clients and thus, more time fee earning and working on our passion.

    Michelle is a breath of fresh air!

    An older man with white hair and a beard, wearing black glasses, a light blue suit jacket, white shirt, and a light green tie, smiling at the camera against a plain light background.Bob Brown, Business Coach
    Large pink watercolour quotation marks outlined in white, set against a light grey background—perfect for showcasing messages about virtual assistant services.