Whether you operate and traditional brick and mortar establishment or a virtual business, providing exceptional customer service is a vital component of business success. In this post, we will explore why customer service is key in the virtual business world and how it can make or break your business.

While these terms are often interchanged in conversation and even in marketing, the difference between a lead and a prospect is actually quite significant

The word ‘profitable’ gets thrown about far too loosely these days, but the fact is, a well-crafted prospect journey will near-enough guarantee that your Prospects bring revenue into your business…even if they don’t sign with you straight away!

The word ‘profitable’ gets thrown about far too loosely these days, but the fact is, a well-crafted prospect journey will near-enough guarantee that your Prospects bring revenue into your business… even if they don’t sign with you straight away!

This is a short consideration of the importance of your customer journey and how it can be implemented into your business for ongoing, consistent positive results.

‘Prospect Journey’ and ‘Customer Journey’ are hardly new terms. In fact, they’re so commonplace that if you have been in business or on LinkedIn for any amount of time, you very likely skim past any chatter about them.

There's no doubt that a good blog can get you more traffic and sales, but creating great content might be a daunting task for some people. If this sounds like you, then let's talk about ways on how to create content that's easy for people to consume and share.

Are your customer service efforts good enough for the goals you want to achieve? Here are 15 ways you can improve your customers' experience with you.

A mailing list is one of the most important assets in your business. But it’s often neglected, so here are some easy ways to stay in touch with your subscribers.

Do you have a mailing list? It’s an effective way to market yourself, but only if you improve the quality of your list. Here are ten tips that will help you do just that!