Client Reviews are essential for a rewarding VA:Client relationship
Why have client reviews? I hear you ask: we talk/communicate all the time – what’s so special about a Review Meeting? It is different and essential if the relationship is to grow and develop.
The areas to be covered in a review meeting are:
• Review all on-going projects
• Review processes and adjust accordingly
• Review work for the next 3-6 months
• Set in place deadlines to achieve 3-6 month targets
• Discuss and improve/change ways of working/relationship
• Discuss additional areas of support
• Ask for referrals
As you can see this is both important for the VA as well as the client – and if it’s not happening neither are growing, progressing or working more efficiently/effectively together.
Get together – shoot the breeze – learn more about each other and your businesses but be honest, frank and open.
Oh, and just so you are sure – these should not be chargeable. It is part of the VA service!
That last point is super important to enable you to grow your business – satisfied clients will readily recommend you to others as well as give you referrals.
Learn how you can work with Virtual Hand; how your business can grow and how you can communicate better with your audience.
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Hi Michelle,
You are right, a specific review meeting is important in business, but also in other areas of collaboration and joint working. I am thinking particularly of the value of reviews with coaching clients where they recognise how much progress they have made, often without realising the impact of the small steps that they have been making on their overall progress. Really validating for all concerned, as well as a chance to evaluate what has been more and less successful.
You are so right. It is relevant for any business relationship to check you are on track and heading in the right direction, as well as reviewing the progress made. Many thanks for your comment.