Do you find yourself answering the same questions over and over again? Those Frequently Asked Questions!
Wouldn’t it be great to just press the ‘play’ button and it gets answered without additional effort from you? The beauty of this is that everyone gets the same, accurate information every time. No part answers because you’re in a hurry or not the best links to other information because it’s not to hand.
A great solution to this is by having a Frequently Asked Questions Blog or page on your website. You could even turn it into a handout or include in your Newsletter links
Repurposing and sharing is the ultimate way of getting new clients because you are answering questions; sometimes before the question is even asked.
Such questions as:
- How do you charge?
- How long will it take?
- What’s the best way to send you information?
- Are there any examples of your work for me to look at?
- What sectors do you work in?
- Do you take stage payments?
- How do you accept payment?
- What are your T&C’s?
- What if I cancel?
Start collecting those questions – and your answers – and then store them or upload them to your website. The next time someone asks you a question on the email you can just send the link to your blog/FAQ page and whilst they are there they can look at other things on your website and learn more about you.
Post your individual FAQ blogs onto LinkedIn as status posts – educate people about how you work – what results they are likely to get and how awesome you are at what you do! Obviously, you can publish them on their platform too.
Reducing your time answering the same questions over and over can only be a positive thing and impact on your business. This also helps with your customer journey and getting pre-qualified customers.
What’s the most frequently asked questions you get? Mine is really about charging!
Check out SAQs too (Should Ask Questions).
Employing staff is a whole new ball game with its own set of rules. Working with a VA is an option that a great many business people are turning to. Check out my book on How to Hire a Virtual Assistant. Available on Amazon by clicking here
Connect with Michelle on other platforms too: Learn how you can work with Virtual Hand; how your business can grow and how you can communicate better with your audience.