My 30 Day Blogging Challenge continues.
The tag [TIME SAVED] shows you where a Virtual Assistant (such as Virtual Hand) can save you time by doing these elements. This allows you to do what you love in your business as well as what you are good at.
My last blog was on Standardisation – making your business recognisable by its colours, voice and communication. This ties in with systems and processes. How are you doing things in your business?
When you meet someone what do you do next – what is the process that you have in place to turn them into a buying customer?
When you take an order what do you do next – what is the process to ensure the right goods/services are delivered?
When someone is not happy what do you do next – do you call, email, investigate, offer compensation – what do you do to enable them to order again?
These may well be in your head – or you just ‘wing it’. Can you see how standardisation would help you to be systematic, not forget anything and certainly be able to fine tune a system that would be 100% accurate, pro-active and successful every time? What benefit would that bring to your business now and in the future?
All big businesses have set processes and systems to follow to carry out their work – it’s the sure fire way to ensure everything works out in the end – but in the most effective, timely and best practice way of doing things – for both the customer and the business itself. Not forgetting those that work in the business – they know what to do, when to do it and what the outcome should be.
Involving your staff in processes is critical to get both buy-in and best practice to be adopted. Don’t have staff – what about when you do? Will you then be ready to put all this in place – when you have grown to such an extent that you need help. Will you have time to devote to this task?
My recommendation would be to do it when you are growing – when you learn new things so that when a new employee is taken on board there is an Operations Manual available for them to follow. Allowing you to continue with your work and not to be sat next to them for the first few weeks ensuring they are doing it the way ‘you like’.
It is time consuming to start but so rewarding at the end and something that can be developed, tweaked, built on. Knowing that your business is set up on solid processes and systems to enable it to grow and still be recognised for those values and standards that you started out with.
Having a third party to help is also useful [TIME SAVED] – they will ask from the outside and may bring out aspects you hadn’t considered (because they haven’t happened yet) but having a process in place will give you confidence when and if it does.
Does your business have systems in place that are standardised and effective – keeping with your values and company ethos for a truly special customer experience – ensuing they return again and again?
Here cometh the end of Number 21 – Processes!
Here’s a link to the Start in case you missed it. https://virtualhand.co.uk/starting-a-challenge/
Do have a look at all the other blogs I have written on Using a VA or Training specifically; you never know what you might find.
Busy business owners and successful trainers all struggle from time to time to get everything done in the working day. That’s why we put together our list of favourite tips, tricks, and real life examples that you can use to start doing more with the time you have. Download your free copy here
Connect with Michelle on other platforms too: Learn how you can work with Virtual Hand; how your business can grow and how you can communicate better with your audience.